As e-commerce has grown, so too has the problem of returns for brands. A National Retail Federation and Appriss Retail survey of 62 retailers published on Jan. 11 found that $101 billion worth of goods was returned during the 2020 holiday period, and for the year, over $428 billion in merchandise was returned in 2020, representing 10.6% of total U.S. retail sales.
FedEx’s (NYSE: FDX) Ryan Kelly, vice president of global e-commerce marketing, told FreightWaves in January that 52% of people...
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