The pandemic-fueled e-commerce delivery boom ensnared small and large retailers alike. For many of the bigger retailers, though, the ability to scale delivery operations quickly helped them respond in near real time. For those retailers that worked with third-party delivery companies, that scale came even faster.
“It was pretty easy to scale because new drivers got activated and our older drivers were engaged,” explained Marc Gorlin, founder and CEO of Roadie. “[It’s] the ability to flex in the...
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