Earlier this year, Carrie Palmer got a panicked phone call from a client. The trucking company had gotten hit by a ransomware attack minutes earlier, and it wanted the South Carolina-based lawyer’s guidance on what its next steps should be.
By Palmer’s account, it was a pretty typical attack. The hackers took the IT systems offline by encrypting data and left a note to begin the process of attempting to extort the carrier. The good news: The company had been well prepared with a plan of action,...