Check Call: Good customers gone bad

Hot Take

Image: makeamake.org

Good customers gone bad. Anyone who has onboarded a customer knows that there are a bunch of hidden little issues that just happen to come up through the course of onboarding. Even the best-laid plans sometimes have to be thrown out the window when it comes to actually starting to ship. The customer you sign can quickly become something else entirely a couple months down the road. 

How do you know when customers have reached the expiration date and it’s time for...

https://www.freightwaves.com/news/check-call-good-customers-gone-bad

Company Culture Update: Maintaining trust, safety and flexibility

A strong company culture isn’t established overnight; it takes months or even years to forge and must withstand hard times. In this episode of Company Culture Update, Indie Bollman, Trailer Bridge’s vice president of organization development, discussed the company’s dedication to trust, safety and flexibility as it pushes through the COVID-19 pandemic.

Trailer Bridge specializes in asset-based logistics, providing ocean carriage, integrated logistics and trucking for the U.S., Mexico, Puerto...

https://s29755.pcdn.co/news/company-culture-update-maintaining-trust-safety-and-flexibility

Company Culture Update: Using technology to empower employees, not replace them

Innovations in technology have provided freight brokers with efficient solutions for their clients. But as digital freight brokerages gain traction, in what capacity does the human element factor into each transaction? On this episode of Company Culture Update, Trailer Bridge Vice President of Logistics Eric Masotti discussed the benefits of incorporating virtual solutions and human engagement with Emily Szink, FreightWaves’ executive vice president of content.

Although freight tech has enabled...

https://s29755.pcdn.co/news/company-culture-update-using-technology-to-empower-employees-not-replace-them

Commentary: Data sharing offers limited customer service

The views expressed here are solely those of the author and do not necessarily represent the views of FreightWaves or its affiliates.

To shine light into the metaphorical black box where transporting items from point A to B takes place, reliable data is necessary to understand what is happening over the network as time passes by. As a physical activity subject to time, and taking place over a defined route, for-hire transportation services are quite measurable. When data is generated, it makes...

https://s29755.pcdn.co/news/commentary-data-sharing-offers-limited-customer-service

Join Our Newsletter
Enter your email to receive a weekly round-up of shipping news.
icon