In the world of last-mile delivery of big and bulky items, timing is everything. A new survey has found that customers value on-time deliveries, and that doesn’t mean early. It means on time. And failure to follow that simple edict can mean losing a customer.
“Customers want control and flexibility around their schedules and they want retailers to make it happen. Gone are the days when retailers say the furniture is going to arrive six weeks from now, [so] just be there,” explained Shailu...
https://www.freightwaves.com/news/voice-of-the-consumer-on-time-rules-in-big-and-bulky-last-mile
