For parcel shippers, managing their own affairs with industry giants FedEx Corp. and UPS Inc. can be akin to bringing a knife to a gunfight. The mega-carriers have unmatched resources and knowledge, and bring them to battle every day. Even big shippers with deep pockets and decades of experience are too consumed with running their businesses to effectively oversee their day-to-day carrier relationships. Because most contracts run three years, it’s easy for shippers to let key issues fall...
https://www.freightwaves.com/news/consultants-are-the-parcel-shippers-cavalry