‘People are gonna be pulling their hair out’: Supply chain execs predict chaotic holiday peak

Shortage of drivers and workers will lead to chaotic holiday peak season, supply chain experts say

In the lead-up to last year’s peak holiday season, panic spread like wildfire. Members of the media predicted daily shortfalls of millions of packages and devastating delays, but as it turned out, there was much ado about nothing. Despite handling record levels of volume, the major U.S. carriers posted similar or slightly better on-time rates than during the 2019 peak.

That’s because there wasn’t really much of a peak in 2020 –– consumers were still adjusting to the new normal of the e-commerce...

https://www.freightwaves.com/news/people-are-gonna-be-pulling-their-hair-out-supply-chain-execs-predict-chaotic-holiday-peak

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