The peak-season returns cycle came to end around the middle of January. While no final data is available, the consensus is that would be as unprecedented as the forward part of the delivery process.
U.S. consumers returned an estimated $101 billion in merchandise this past holiday period, equal to about 13.3% of the value of all ordered holiday merchandise, according to a survey of 62 retailers published Jan. 11 by the National Retail Federation and Appriss Retail. The increase in year-on-year...
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