It is time to maximize profitability with a more streamlined customer experience

Real-time shipping updates are one of the best ways that retailers can provide a transparent and high-quality customer experience. Today, it’s common for large online retailers to let customers track and manage their orders through a portal.

While freight forwarders and logistics service providers (LSPs) are in the business of providing a great customer experience, traditionally, their shipper customers haven’t received the same level of visibility as end consumers.

“There’s a really large...

https://www.freightwaves.com/news/it-is-time-to-maximize-profitability-with-a-more-streamlined-customer-experience

The crucial role of education in the supply chain profession

Bart

By Bart De Muynck

The views expressed here are solely those of the author and do not necessarily represent the views of FreightWaves or its affiliates.

This week I attended the Council for Supply Chain Management Professionals’ Edge conference in Orlando, Florida. This council, known by most as CSCMP, celebrates its 60th birthday this year and it plays a crucial role in the education of supply chain professionals. 

It was great to see many supply chain colleagues at this event and have...

https://www.freightwaves.com/news/the-crucial-role-of-education-in-the-supply-chain-profession

Supply Chain Integration Via The East Midlands Gateway Campus

Credit: jacques-dillies-unsplash
  • Supply chains across the United Kingdom have historically encountered a number of issues trading with their European neighbours.
  • Back in the 1980s, stringent regulations and controls at the border created barriers for UK importers and exporters – adding a great deal of friction to just about every transaction.
  • It heralded the need for businesses to have several alternative suppliers in place, as well as hold a lot more stock at any given time.

A recent news...

Supply chain management degree to create job stability

Historically, one does not need a degree to be successful in the day-to-day functions of the supply chain. However, the COVID-19 pandemic has shown how vulnerable and intricate the sector really is when it comes to its workforce. 

That idea has served to highlight the need to expand the knowledge of those working in the industry to build resilience and stability, creating a shift toward more people exploring certificates or degrees in supply chain management, according to Tim Engstrom, senior...

https://www.freightwaves.com/news/supply-chain-management-degree-to-create-job-stability

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