On-time performance is one of the most important metrics in the transportation industry. When shipments arrive late, companies lose money and jeopardize important partnerships. When it comes to temperature-controlled shipments, however, the stakes are even higher.
“Temperature-controlled is a completely different beast. It is over 100 degrees in the Southeast. Customers want to make sure there are no fluctuations in temperature,” said Frank Hurst, executive vice president of LTL at Echo Global...