customer support

Kodif brings low-code generative AI solutions to e-commerce merchants

In the domain of customer service and support, generative artificial intelligence is set to revolutionize the landscape. Technology research firm Gartner predicts a 20% to 30% reduction in traditional service agents by 2026 as businesses adopt AI solutions to streamline processes. This technology not only boosts employee productivity by reducing handle times but also enhances interaction quality through reusable knowledge creation.

To help e-commerce merchants utilize generative AI to compete on...

https://www.freightwaves.com/news/kodif-brings-low-code-generative-ai-solutions-to-e-commerce-merchants

Personal customer support at center of Maverick Logistics’ TMS success

Logistics is a diverse industry, and the businesses within it have unique operational needs that are only becoming more complicated because of the ever-shifting transportation market.

A logistics business entrusts a lot to its transportation management system. Many of its core business processes and data are entrenched in one system and the flexibility of its operations often depends on the program it uses. 

A TMS becomes a partner to the business as it’s used to overcome problems in workflows...

https://www.freightwaves.com/news/personal-customer-support-at-center-of-maverick-logistics-tms-success

Join Our Newsletter
Enter your email to receive a weekly round-up of shipping news.
icon
By subscribing, you agree with our privacy policy and our terms of service.