Alex Kholb understood when his salesman told him delivery of the Western Star 5700EX he ordered in July was delayed from November to January. After all, the current supply chain crisis is inconveniencing everybody in some way.
But Kholb was incensed when the dealership called a week ago to tell him his order had been canceled with no substitute equipment offered and no incentive or priority on a future order. He would get back the $1,500 deposit on the $165,000 tractor.
“I said, ‘Wait a minute....
