Global container shipping clients are complaining that outsourcing services to low-wage countries such as India has led to a sharpdrop in quality of services, says a fresh international transport report.
However, shipping experts from India maintain that what global clients claim as a ‘drop in quality of services’ is a fall in the number of claims processed for the latter, which, the experts claim, is better for the global shipping firms as their payout on this account has dipped.
Liner shipping...
http://container-news.com/container-firms-poor-services-india/