Ramona Hood, the president and CEO of FedEx Custom Critical, assembled her management team after protests erupted following George Floyd’s death in Minneapolis in police custody. The first priority: Communicate with the fleet. The second: Respond to the larger movement fighting racial and social injustice.
For Hood, it was deeply personal. In 2020, she became the first Black woman to lead a FedEx division, and she has two adult sons.
“As an African-American mother, as a leader of a company that...