Managing carrier quality and compliance requires a balance of software and personal relationships, logistics experts said during a fireside chat that took place during FreightWaves’ 3PL Summit on Tuesday, July 21.
“At the end of day no matter how sexy or trendy the tech is, we’re providing transportation as a service,” said Lorin Seeks, director of quality and compliance for Convoy, the Seattle-based digital fright network.
“Our customers want to know that the network of trucks they are...