Surface Transportation Board Chairman Marty Oberman wants Norfolk Southern to explain how it intends to improve service amid deteriorating performance metrics and rising complaints.
Oberman, in a letter Tuesday to NS President and CEO Jim Squires, called for NS (NYSE: NSC) to provide a review of the state of the network, including an assessment of why its service metrics aren’t near 2019 levels. Oberman also wants to know whether drops in NS’ headcount levels affected NS’ service metrics.
“Coinci...