Rate negotiations can be tense, especially in an unpredictable market. When negotiations go sour, shippers and carriers alike are forced to navigate stressed relationships on top of all the other industry headwinds both parties contend with on a daily basis. In a relationship-oriented industry like logistics, this can become a serious problem.
Strained capacity, strong volumes and surging rates have characterized the freight market for well over a year now. Major headwinds — including increased...
https://www.freightwaves.com/news/safeguarding-shipper-carrier-relationships-throughout-negotiations