The supply chain disruption of 2021 has empowered businesses of all types to more closely enforce service level agreements (SLAs). With capacity tight, manufacturing time limited and warehouse space constrained, any violations of SLAs can be used to get out of current SLAs.
Businesses that rely on SLAs, though, are often unprepared when a violation occurs, unable to gain insight into customer expectations or potential issues until it is too late. Cleo, an ecosystem integration software company...
https://www.freightwaves.com/news/cleo-announces-proactive-approach-to-avoiding-sla-violations