FedEx Corp.’s ground delivery unit, FedEx Ground, spent several years shifting last-mile delivery traffic from a long-standing partnership with the U.S. Postal Service to its own network. The idea was to increase parcel density at FedEx Ground’s business-to-consumer infrastructure and to set the stage for what would become a seven-day-a-week delivery service.
Things have not gone according to plan. FedEx Ground, which completed the project in March 2021, underestimated the expense of bringing...
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