The coronavirus pandemic reshaped the attitude of the average consumer. Government-mandated lockdowns and fear of infection forced shoppers to embrace online shopping at previously unforeseen levels. This rocked the supply chain at a time when manufacturing was slowed and part shortages raged, creating a perfect storm for retailers and logistics companies alike.
“COVID brought e-commerce 10 years forward too quickly, and the supply chain industry wasn’t ready for it,” Dunavant Enterprises...