FedEx Corp. (NYSE: FDX) said Monday that it has launched a program in which consumers can return merchandise without a box or shipping label to more than 10,000 locations, including 2,000 FedEx Office stores.
Customers wanting to complete an in-store return of online orders can request a QR code on their mobile phone that can be scanned at drop-off points. FedEx said it will also offer contactless drop boxes where goods can be returned without any person-to-person interaction.
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https://www.freightwaves.com/news/fedex-launches-boxless-label-less-returns