C.H. Robinson has developed proprietary technology that uses generative AI to handle tasks typically managed by people, fully automating the freight shipment process.
This new system interprets incoming emails and replicates human actions, enabling automation across the entire shipment lifecycle—from providing price quotes and accepting loads to scheduling pickups and deliveries, as well as tracking shipments in transit.
“We announced in May that we’d been using our new tech for emailed price...