Evolving consumer expectations and COVID-19 playing hardball with retailers

Evolving consumer expectations and COVID-19 playing hardball with retailers (Photo: Jim Allen/FreightWaves)

E-commerce shipping logistics company ShipStation released a national consumer study detailing consumer buying tendencies and the impact of delivery fulfillment on brand perception. The COVID-19 pandemic has largely been a positive for e-commerce companies, as people turned to buying online when cities shut down to tackle the virus spread. 

The report specifies that North American consumers increased shopping by 33% over the course of this year, with nearly two-thirds mentioning that most of...

https://s29755.pcdn.co/news/evolving-consumer-expectations-and-covid-19-playing-hardball-with-retailers

Walmart pilots drones to fly items to consumers’ doorsteps

Walmart pilots drones to fly items to consumers’ doorsteps (Photo: Walmart)

In a bid to expedite its last-mile delivery channels, Walmart has announced a partnership with on-demand drone delivery company Flytrex to carry select items from its stores to consumers’ doorsteps. 

In a statement, Tom Ward, senior vice president of customer products at Walmart, explained that the initiative is designed to explore how drones can deliver items in a way that is convenient and safe — and fast. 

In the era of e-commerce and expedited shipping, last-mile fulfillment has grown to be a...

https://www.freightwaves.com/news/walmart-pilots-drones-to-fly-items-to-consumers-doorsteps