Customer experience: Estrategias y tecnologías que transforman la experiencia del cliente

En un mercado globalizado y altamente competitivo, el cliente se posiciona como el eje central de toda estrategia empresarial. Más allá de garantizar su satisfacción, la experiencia del cliente se ha convertido en el principal diferenciador, capaz de impulsar la fidelidad y fomentar el crecimiento...

https://logistica360.pe/customer-experience-estrategias-y-tecnologias-que-transforman-la-experiencia-del-cliente/

Kodif brings low-code generative AI solutions to e-commerce merchants

In the domain of customer service and support, generative artificial intelligence is set to revolutionize the landscape. Technology research firm Gartner predicts a 20% to 30% reduction in traditional service agents by 2026 as businesses adopt AI solutions to streamline processes. This technology not only boosts employee productivity by reducing handle times but also enhances interaction quality through reusable knowledge creation.

To help e-commerce merchants utilize generative AI to compete on...

https://www.freightwaves.com/news/kodif-brings-low-code-generative-ai-solutions-to-e-commerce-merchants