STG, compañía que brinda soluciones tecnológicas enfocadas en la cadena de suministros, destaca tres beneficios de implementar soluciones tecnológicas de autoservicio para revolucionar la experiencia de compra de los clientes en los puntos de venta.
customer experience
Experiencia del cliente y logística: Fórmula clave para la satisfacción del cliente
Una logística con mal funcionamiento no solo impactará en la satisfacción de los clientes, sino que es muy probable que ese cliente en específico no vuelva a comprar más.
La logística y otros factores para dinamizar las compras online por campaña navideña
Según el último reporte de la Cámara de Comercio de Lima, se registró un incremento del 30% de compradores peruanos que han realizado transacciones en línea en lo que va del 2023, en relación con el año anterior.
Claves para digitalizar tu emprendimiento pensando en la campaña navideña
Enviar tus productos cuando estás emprendiendo puede ser un dolor de cabeza, y a veces, puede ser el factor decisivo para que una compra sea realizada.
https://logistica360.pe/claves-para-digitalizar-tu-emprendimiento-pensando-en-la-campana-navidena/
Kodif brings low-code generative AI solutions to e-commerce merchants
In the domain of customer service and support, generative artificial intelligence is set to revolutionize the landscape. Technology research firm Gartner predicts a 20% to 30% reduction in traditional service agents by 2026 as businesses adopt AI solutions to streamline processes. This technology not only boosts employee productivity by reducing handle times but also enhances interaction quality through reusable knowledge creation.
To help e-commerce merchants utilize generative AI to compete on...
Personnel capacity challenges extend beyond driver retention
Customers across every industry have higher expectations than ever before. Quality and quick service at affordable prices are baseline standards. Logistics is grounded in serving customers, so providers like carriers and 3PLs must not only meet but exceed these demands to keep and attract business.
In a recent Industry Update, FreightWaves sat down with DDC FPO’s Donna Kintop, senior vice president of client experience for North America, to learn what DDC’s clients are coming to her with and...
https://www.freightwaves.com/news/personnel-capacity-challenges-extend-beyond-driver-retention
Daily Infographic: Customer Journey from SmartBOL®
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Learn more about how SmartBOL® can help you reduce cost by clicking HERE
https://www.freightwaves.com/news/daily-infographic-customer-journey-from-smartbol
Check Call with Sarah Eggleston: Selling Sunset
On this episode of Check Call, host Mary O’Connell and Sarah Eggleston, national sales director at Sunset Transportation, sit down to talk about keeping inside sales reps motivated, finding the best kind of business fit and how to narrow the scope of the prospecting process.
https://www.freightwaves.com/news/check-call-with-sarah-eggleston-selling-sunset
Check Call: Good customers gone bad
Hot Take
Image: makeamake.orgGood customers gone bad. Anyone who has onboarded a customer knows that there are a bunch of hidden little issues that just happen to come up through the course of onboarding. Even the best-laid plans sometimes have to be thrown out the window when it comes to actually starting to ship. The customer you sign can quickly become something else entirely a couple months down the road.
How do you know when customers have reached the expiration date and it’s time for...
https://www.freightwaves.com/news/check-call-good-customers-gone-bad
Intermodal Summit: Adapting to customer needs in a pandemic
This fireside chat recap is from FreightWaves’ Intermodal Summit Wednesday.
FIRESIDE CHAT TOPIC: Delivering on customer experience during the pandemic
DETAILS: Elise Gosch discusses how customer needs have changed over the past year and a half and how Union Pacific is investing in its network and technologies to deliver a superior customer experience to its intermodal shippers.
SPEAKER: Gosch is the assistant VP of intermodal sales at Union Pacific.
BIO: Gosch has been with UP for more than 18...
https://www.freightwaves.com/news/intermodal-summit-adapting-to-customer-needs-in-a-pandemic