
For last-mile delivery providers and their retail customers, the collection of data has become a must. How they use that data and how much is shared with customers, however, remains more clouded.
“It was always a topic, but everyone was so involved in running day-to-day operations, the pressure [to invest] wasn’t enough,” said Tobias Buxhoidt, founder and CEO of post-sales experience company parcelLab.
Buxhoidt told Modern Shipper that supply chains are “very structural” on how they work, but...
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