DDC FPO

White Paper: 2024 Customer Service Trends in the Supply Chain

CX is Mission-Critical

In today’s landscape, where high customer expectations define industry standards, assessing your CX is vital. Does it measure up? Explore DDC FPO’s report, 2024 Customer Service Trends in the Supply Chain offers an in-depth analysis, revealing:

  • Evolution of customer expectations
  • Strategic enhancements for competitive edge
  • Data-driven insights for ROI growth

Unlock actionable strategies to exceed today’s standards. Access our white paper now for:

  • Key CX challenges and...

https://www.freightwaves.com/news/white-paper-2024-customer-service-trends-in-the-supply-chain

White Paper: Improving Back Office Efficiency in the Freight Industry

Efficiency isn’t optional – it’s the cornerstone of success.

In the fast-paced world of freight, efficiency isn’t just a buzzword – it’s a lifeline. Technology is revolutionizing our industry, ushering in an era where manual processes are replaced by cutting-edge digital solutions powered by artificial intelligence (AI), machine learning (ML), and automation.

Discover how the freight industry is enhancing back office efficiency through evolving technologies in our report, “Improving Back Office...

https://www.freightwaves.com/news/white-paper-improving-back-office-efficiency-in-the-freight-industry

DDC tackles industry’s unstructured data issue with new solution

Supply chain leaders have become increasingly aware of the importance of innovation surrounding data collection and utilization in recent years. Despite impressive technological advances, however, the majority of data produced by the logistics industry remains unstructured. 

At the highest level, unstructured data is any information that must be rekeyed when passed between organizations, meaning that it cannot be utilized immediately upon receipt. Every time data has to be copied or rekeyed,...

https://www.freightwaves.com/news/ddc-tackles-industrys-unstructured-data-issue-with-new-solution

White Paper: Customer Service Trends in the Supply Chain

Most companies have yet to reach their potential for customer service ROI. Customer service can be a profit center for those in the supply chain, as providing a positive experience builds customer trust and contributes to retention.

About 36% of respondents were unsure whether their organization’s customer service operation drove ROI in 2022, and 19% did not. That’s 55% of respondents for whom customer service still needs to provide clear ROI.

Learn more in “Customer Service Trends in the Supply...

https://www.freightwaves.com/news/white-paper-customer-service-trends-in-the-supply-chain

Carriers work with drivers to navigate tech learning curve in challenging market

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Once known for its reluctance to embrace technology, the logistics industry has homed in on high-tech solutions to boost efficiency and increase profitability. For carriers specifically, the desire to ramp up productivity is top of mind as the market loosens after years of pandemic-fueled volatility.

Everyday tasks – including everything from payroll to processing bills of lading – are cumbersome and time-consuming....

https://www.freightwaves.com/news/carriers-work-with-drivers-to-navigate-tech-learning-curve-in-challenging-market

Personnel capacity challenges extend beyond driver retention

Customers across every industry have higher expectations than ever before. Quality and quick service at affordable prices are baseline standards. Logistics is grounded in serving customers, so providers like carriers and 3PLs must not only meet but exceed these demands to keep and attract business.

In a recent Industry Update, FreightWaves sat down with DDC FPO’s Donna Kintop, senior vice president of client experience for North America, to learn what DDC’s clients are coming to her with and...

https://www.freightwaves.com/news/personnel-capacity-challenges-extend-beyond-driver-retention

Enterprise Fleet recap: Outsource shipment processes when it makes sense

This fireside chat recap is from FreightWaves’ 2022 Enterprise Fleet Summit.

FIRESIDE CHAT TOPIC: The biggest changes influencing carrier executives in 2022. 

DETAILS: Carriers have emerged from the COVID-19 pandemic with an appreciation for business process outsourcing (BPO) firms that can take much of the daily responsibilities off their shoulders. In this fireside chat, a top global executive at DDC FPO explains the importance of choosing the right partner and the technology it brings to the...

https://www.freightwaves.com/news/enterprise-fleet-recap-outsource-shipment-processes-when-it-makes-sense

Carriers make swift decisions with rapid data visibility provided by DDC Sync

Access to live data is more critical now than ever before as carriers navigate an unstable global market that is also pressured by inflation. Waiting for data that may end up containing a human error costs time and money.  For companies with freight to move at a moment’s notice, waiting isn’t an option.

The sooner carrier staff can get data, the quicker and more confidently they can make logistics and route planning decisions. The question becomes: How can carriers receive data instantly, and...

https://www.freightwaves.com/news/carriers-make-swift-decisions-with-rapid-data-visibility-provided-by-ddc-sync

Carriers score 6-hour headstart with new application from DDC FPO

LTL yields continue to surge higher

The logistics industry has been undergoing a technological revolution of sorts for the past several years. Most of the solutions to come out of the first round of mass innovation, which began in conjunction with the 2016 federal ELD mandate, have focused on helping companies better react to challenges and market shifts. More recently, emerging technologies have embraced a more proactive approach, aiming to stop problems before they even start.

DDC FPO is ushering in this new era with the arrival...

https://www.freightwaves.com/news/carriers-score-6-hour-headstart-with-new-application-from-ddc-fpo

UK traders running out of time to prepare for Brexit-related customs changes

Companies moving goods between the U.K. and the EU will be subject to new, more stringent customs regulations when the clock strikes midnight this new year. As with any change of this magnitude, shippers and receivers alike should anticipate challenges, delays and general inefficiencies during the adjustment period, which could last for some time. 

This will be the world’s first real look at how post-Brexit trade will operate. When the U.K. left the EU in early 2020, it also left the EU Customs...

https://www.freightwaves.com/news/uk-traders-running-out-of-time-to-prepare-for-brexit-related-customs-changes

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