Dispatchers

A Practical Guide to Truck Dispatching Services

The trucking industry moves more than 70% of all freight in the United States. While much of the focus is on the drivers behind the wheel, an entire logistical operation ensures that trucks stay loaded, moving, and compliant with regulations. At the center of this logistics system are truck dispatchers, key players in the supply chain responsible for connecting drivers with freight, optimizing routes, and managing administrative duties.

Truck dispatching is an important logistics component. It...

https://www.freightwaves.com/playbook/a-practical-guide-to-truck-dispatching-services

What can a bird’s-eye view do for load planning and recruiting?

Most people are aware that truck drivers are an essential piece of the supply chain, carrying everything from essential supplies headed to store shelves to the latest online purchases that end up on customers’ doorsteps. But not many people dwell on what takes place behind the scenes to make this efficient system possible.

Everybody in the transportation industry can tell you that there is another journey that takes place before drivers deliver their loads. Without it, the trucking industry...

https://www.freightwaves.com/news/what-can-a-birds-eye-view-do-for-load-planning-and-recruiting

FMCSA updates guidelines for brokers, dispatch services

Federal regulators have attempted to clarify differences between brokers, bona fide agents and dispatch services in new interim guidelines issued Tuesday by the Federal Motor Carrier Safety Administration.

Mandated by last year’s infrastructure bill, the guidelines are aimed at cracking down on companies that engage in truck brokering but without proper authority from FMCSA, an issue that brokers claim illegally undercuts their business.

While FMCSA acknowledged that dispatch services “can help...

https://www.freightwaves.com/news/fmcsa-updates-guidelines-for-brokers-dispatch-services

How I accidentally fell in love with truck dispatching — and left it all behind

Dear MODESians,

I am on vacation. But that doesn’t mean you won’t get your weekly dose of MODES.

For this week, I’ve invited my colleague Thomas Wasson to write about … whatever he wanted. Before joining FreightWaves late last year, Wasson worked as a truck broker, fleet manager and load planner at companies like Arrive Logistics, U.S. Xpress and ai fleet. 

Our guest writer is taking us behind the scenes on a much-ignored part of the trucking industry — the part that doesn’t happen on the glorious...

https://www.freightwaves.com/news/how-i-accidentally-fell-in-love-with-truck-dispatching-and-left-it-all-behind

A day in the life of a dispatcher — with and without Alvys

Victoria Condratiuc sips her coffee as she catches up on emails to start her Tuesday morning. As operations manager at TVA Logistics, she’s gearing up for another busy day.

Overseeing 120 trucks and refrigerated trailers, Condratiuc knows that her dispatchers have a lot on their hands. TVA has 19 dispatchers that, on average, each dispatch six trucks per day across a cold chain that stretches from the Midwest to the Pacific Northwest.

Nonetheless, Condratiuc is confident that her team will...

https://www.freightwaves.com/news/a-day-in-the-life-of-a-dispatcher-with-and-without-alvys

Right technology stack helps offset office staff shortage

Labor shortages spurred by the coronavirus pandemic have made recruitment and retention even tougher for the transportation and logistics industry. But while driver hiring woes continue to make headlines, there’s been little talk about equally alarming in-office labor shortages.

Justin Bailie, chief strategy officer at Rose Rocket, pointed out that attracting and retaining dispatchers and support staff is increasingly difficult. 

“The knowledge inside of a dispatcher’s head who’s been with your...

https://www.freightwaves.com/news/right-technology-stack-helps-offset-office-staff-shortage

Truck brokers want Congress to call out illegal dispatching

The nation’s largest advocate for truck brokers is looking to Congress to help clarify regulations with the goal of eliminating illegal dispatching – potential changes that have riled legitimate operators within this sector of the trucking industry.

The Transportation Intermediaries Association (TIA) has already filed a petition at the Federal Motor Carrier Safety Administration (FMCSA) requesting that the agency issue a rulemaking aimed at raising standards for dispatch services. That petition,...

https://s29755.pcdn.co/news/truck-brokers-want-congress-to-call-out-illegal-dispatching

Salesforce Labs unleashes Supplyforce Bot communication tool

Salesforce communication bot

Salesforce Labs has launched the Supplyforce Bot on Salesforce AppExchange to improve real-time communication within the supply chain.

The free Supplyforce Bot features three components, any of which can be used by customers. They are:

  • Supplyforce Bot Mobile Interface that allows drivers, couriers and cargo operators to stay informed on safety-related topics, ask for help, or talk to a live agent if they need assistance.
  • Transportation Support that helps driver supervisors respond quickly to...

https://www.freightwaves.com/news/salesforce-labs-unleashes-supplyforce-bot-communication-tool