Streamlined operations mean better customer relationships

Carriers, freight brokers, and 3PLs rely on steady cash flow and efficient processes to keep their operations running smoothly and to meet growth goals. The best customer service, as any carrier will tell you, is quick and responsive with payments, claims, and solutions. 

According to Bharath Krishnamoorthy, co-founder and CEO at Denim, freight brokers are seeing unprecedented operational strain and cash flow challenges as smaller margins force them to operate more efficiently, increase volumes...

https://www.freightwaves.com/news/streamlined-operations-mean-better-customer-relationships

PayCargo collects $16M from CargoSprint in FreightTech trademark case

PayCargo, a multimodal freight payment platform, said Tuesday it has collected $16.4 million after the 11th U.S. Circuit Court of Appeals in April upheld a lower federal court decision sanctioning rival CargoSprint for breach of contract and unauthorized use of PayCargo’s federal trademarks.

A judge in the U.S. District Court for the Southern District of Florida in late 2022 ordered CargoSprint to stop using the PayAirCargo name in transactions, social media and other contexts and to pay nearly...

https://www.freightwaves.com/news/paycargo-collects-16m-from-cargosprint-in-freighttech-trademark-case

Digital payments provider Relay partners with Old Dominion

Relay Payments partners with Old Dominion Freight Line

Electronic payments processing provider Relay Payments has entered into an agreement with less-than-truckload carrier Old Dominion Freight Line (NASDAQ: ODFL) to streamline payments for its more than 10,000 drivers as well as its customers.

Relay’s platform will automate the payment process for Old Dominion, digitizing reimbursements and eliminating paper receipts. The Tuesday press release said the agreement will also cover the 800 new drivers the carrier is adding to its network.

“Working with...

https://s29755.pcdn.co/news/digital-payments-provider-relay-inks-deal-with-old-dominion