Carriers, freight brokers, and 3PLs rely on steady cash flow and efficient processes to keep their operations running smoothly and to meet growth goals. The best customer service, as any carrier will tell you, is quick and responsive with payments, claims, and solutions.
According to Bharath Krishnamoorthy, co-founder and CEO at Denim, freight brokers are seeing unprecedented operational strain and cash flow challenges as smaller margins force them to operate more efficiently, increase volumes...
https://www.freightwaves.com/news/streamlined-operations-mean-better-customer-relationships