Los corredores y otras compañías de logística con un gran volumen de llamadas entrantes tienden a depender de tediosos menús de navegación telefónica automatizados y a menudo se ven obligados a dejar a los clientes en espera para problemas más complejos. Con un sofisticado agente de voz de IA,...
https://fullavantenews.com/agentes-virtuales-de-ia-que-hacen-la-llamada/?lang=es
Brokers and other logistics companies with a high volume of incoming calls tend to rely on tedious automated phone navigation menus and are often forced to leave customers on hold for more complex issues. With a sophisticated AI voice agent, many of those calls can now be solved without needing a transfer.
David Bell, founder and CEO of CloneOps.ai, recognized the value of a powerful AI tool that could help streamline call centers and customer support operations.
“When I first saw AI being used...
https://www.freightwaves.com/news/ai-virtual-agents-making-the-call
El alma de la industria de camiones son pequeños transportistas. Conseguren la mayoría de las autoridades operativas en los Estados Unidos, y aunque los grandes operadores dominan los titulares, los pequeños operadores mantienen a la industria en funcionamiento. Adam Wingfield, CEO de Innovative Logistics Group, ha pasado la segunda mitad de su carrera educando a […]
Esta entrada FreightWaves se asocia con Innovative Logistics Group para crear el libro de jugadas Aparece primero en FullAvanteNews
The trucking industry’s lifeblood is small carriers. They make up a majority of the operating authorities in the United States, and while large carriers dominate the headlines, small carriers keep the industry running.
Adam Wingfield, CEO of Innovative Logistics Group, has spent the latter half of his career educating small carriers on how to become dominant in their space, delivering business lessons on everything from sourcing freight to hiring employees to remaining compliant with necessary...
My name’s Rob Carpenter, and I’m your go-to driver voice for The Playbook. Whether you’re driving out on the road or running your own trucking business, I’m here to help you cut through the noise and figure out what actually works at a practical level. The Playbook, Roadmap, and Masterclass are all about giving you the real-world tools and strategies to succeed, no fluff, just straight-up practical advice. I grew up on a backwoods Virginia farm, raised by my grandparents and great-grandparents...
Mi nombre es Rob Carpenter, y soy tu voz de conductor para el libro de jugadas. Ya sea que esté conduciendo en la carretera o administre su propio negocio de camiones, estoy aquí para ayudarlo a reducir el ruido y descubrir qué funciona realmente a un nivel práctico. El libro de jugadas, la hoja de...
https://fullavantenews.com/el-camino-que-me-construyo/?lang=es
Con las negociaciones arancelas en curso y las tendencias de la industria que favorecen los cambios de cierre y procesos, los proveedores de servicios de logística (LSP) deben seguir siendo flexibles y estratégicos para gestionar los costos cambiantes y la disponibilidad de la cadena de suministro....
https://fullavantenews.com/estrategia-lsp-en-un-ano-muy-diferente/?lang=es
With tariff negotiations underway and industry trends favoring nearshoring and process shifts, logistics service providers (LSPs) must remain flexible and strategic to manage changing costs and supply chain availability.
Ann Marie Jonkman, Vice President of Global Industry Strategy at Blue Yonder, sees both challenges and opportunities ahead.
Navigating Cost and Efficiency in Logistics
Logistics companies are always seeking ways to improve labor costs and efficiency. Now, they are closely watching...
https://www.freightwaves.com/news/lsp-strategy-in-a-very-different-year
Implementing a top-tier forwarder transportation management system can significantly enhance any freight forwarder’s logistics operations, from small businesses to large multinational operations. Choosing a scalable, modular TMS that can meet the specific needs of each client is crucial, and Descartes provides the customer support to ensure that TMS users always have the training and solutions they need.
The importance of tailored service
As a company’s forwarding needs evolve, so should its TMS....
https://www.freightwaves.com/news/what-should-forwarders-look-for-in-tms-software
Fraud, theft and scam tactics have been an incredibly worrying topic of discussion across the freight industry over the past year, and the issues are only growing as technology continues to become more sophisticated.
Although Truckstop has been tracking reports of fraud across its entire customer base for 30 years, Lisa Haubenstock, vice president of product, risk and compliance solutions, says incidents of fraud have risen to unprecedented levels in the past few years.
“From the point of view...
https://www.freightwaves.com/news/training-and-technology-can-mitigate-fraud-risk