Happy Returns

Shein and Forever 21 first to use UPS’ Happy Returns cross-brand solution

Happy Returns, a UPS company, has launched its buy-online, return-in-store (BORIS) solution for retailers to develop reverse logistics networks with physical brand locations to improve consumer experience.

Happy Returns also announced Tuesday that e-commerce giant Shein and retailer Forever 21 will be the first cross-brand partnership to use the BORIS product.

According to the company, the system integrates with any return and point-of-sales solutions, enabling brands to use either Happy Returns’...

https://www.freightwaves.com/news/shein-and-forever-21-first-to-use-ups-happy-returns-cross-brand-solution

5 innovative companies transforming the reverse logistics space

package return

NEW YORK — When it comes to retail returns, three out of five consumers are willing to bend the rules to their favor, according to a recent study from post-purchase platform Narvar. The reason? Returns are a hassle.

“Giving the choice and convenience to consumers on returns is equally important to what we see on the outbound side,” Amit Sharma, Narvar’s founder and CEO, argued to Modern Shipper.

According to Narvar’s research, one-quarter of customers purposely abuse retailers’ return policies,...

https://www.freightwaves.com/news/5-innovative-companies-transforming-the-reverse-logistics-space

Closing the loop: Loop offers e-commerce returns at Happy Returns locations

Woman scans QR code at sales counter

With more than 1,200 brands within its portfolio, and many of those on the Shopify platform, post-purchase firm Loop Returns has been turning returns into exchanges since its 2017 founding. On Wednesday, the company announced it was making the process of returns even easier, partnering with Happy Returns by PayPal to streamline the e-commerce returns process.

Loop customers can now bring their returns to any of more than 5,000 Happy Returns locations, allowing the Happy Returns team to...

https://www.freightwaves.com/news/closing-the-loop-loop-offers-e-commerce-returns-at-happy-returns-locations

PayPal offers Happy Returns post-purchase services to merchants

PayPal offer Happy Returns to all merchants

Since its purchase of returns firm Happy Returns in May 2021, PayPal has announced a few partnerships with retailers to expand its base. But on Monday, the company announced the first integration of Happy Returns technology into the PayPal ecosystem.

PayPal (NASDAQ: PYPL) merchants can now access Happy Return’s return and exchange portal software at no charge. In addition, the company said Ulta Beauty has now joined the Happy Returns Return Bar network, bringing to over 5,000 the number...

https://www.freightwaves.com/news/paypal-offers-happy-returns-post-purchase-services-to-merchants

Pain killer: Happy Returns, Staples join forces to ease online returns

Staples to accept e-commerce returns from Happy Returns

Estimates for e-commerce return rates range from a low of about 8% to as much as 35%, depending on the source. Most experts have centered on estimates of 25% to 30% of all items purchased online being returned.

Some brands make it easier than others to process returns, but for customers, even those often rely on packing the item up, printing out a shipping label, and perhaps most worrisome, waiting sometimes days or even weeks for the brand to refund the purchase price.

Happy Returns has been...

https://www.freightwaves.com/news/pain-killer-happy-returns-staples-join-forces-to-ease-online-returns

PayPal dives into post-purchase sector with acquisition of Happy Returns

PayPal (NASDAQ: PYPL) will acquire e-commerce returns specialist Happy Returns. Terms were not disclosed.

The news was first reported by CNBC.

Frank Keller, senior vice president of consumer in-store and digital commerce at PayPal, told CNBC the acquisition fits with PayPal’s vision moving forward.

“The post-purchase experience is something we’ve been looking into since it’s such a pain point — people want to shop online and return in store, and vice versa,” he said. “For retailers, we’re...

https://www.freightwaves.com/news/paypal-dives-into-post-purchase-sector-with-acquisition-of-happy-returns

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