NEW YORK — When it comes to retail returns, three out of five consumers are willing to bend the rules to their favor, according to a recent study from post-purchase platform Narvar. The reason? Returns are a hassle.
“Giving the choice and convenience to consumers on returns is equally important to what we see on the outbound side,” Amit Sharma, Narvar’s founder and CEO, argued to Modern Shipper.
According to Narvar’s research, one-quarter of customers purposely abuse retailers’ return policies,...
https://www.freightwaves.com/news/5-innovative-companies-transforming-the-reverse-logistics-space