logistics visibility

Automate operations but keep customer service personal

With advancements in AI and automation, many 3PLs, brokerages and other freight companies are tempted to automate everything possible. 

Customer experience, not automation, sets any freight company apart from its competitors, says Frank Kenney, director of industry solutions at Cleo.

“Many freight companies make the assumption that digitizing and automating everything they can is ideal, but shippers make decisions on customer experience, not just price and automation,” Kenney said. 

When there is...

https://www.freightwaves.com/news/automate-operations-but-keep-customer-service-personal

What is value in the health care supply chain?

Value statements, or Value propositions

Each have different definitions and objectives, but they are relatively the same within various industries. And then there’s the health care supply chain. What’s the value proposition?

Pinpointing the priorities:

Supply chain in health care has many competing value statements within any given organization. The elasticity and influence of the supply chain in health care have many competing objectives — values — inside the same organization. The ability to...

https://www.freightwaves.com/news/what-is-value-in-the-health-care-supply-chain

Nuvocargo upgrades cargo shipment visibility platform

Nuvocargo recently updated its platform to include bilingual tracking features, as well as tools to provide shippers with more visibility for U.S.-Mexico cargo shipments.

The new visibility tools triple the number of tracking points available for customers to monitor their cross-border shipment in real time on Nuvocargo’s platform, Deepak Chhugani, founder and CEO, said in a release.

“These new tracking notifications give our customers access to more visibility, knowing exactly the moment their...

https://www.freightwaves.com/news/nuvocargo-upgrades-cargo-shipment-visibility-platform

project44 introduces global preferred carriers program

project44 introduces global preferred carriers program (Photo: Jim Allen/FreightWaves)

Logistics visibility company project44 has announced a Global Preferred Carriers Program that seeks to recognize less-than-truckload (LTL) and truckload carriers in the project44 network that have maintained a distinguished record across multiple loads. Shippers can now benefit from this program by approaching carriers with a stellar record, ensuring higher service levels and increased network stability. 

Every month, the program will publish a list of carriers that have demonstrated excellence...

https://s29755.pcdn.co/news/project44-introduces-global-preferred-carriers-program

Commentary: Uber Freight shows importance of people in logistics

Uber Freight tractor-trailer

The views expressed here are solely those of the author and do not necessarily represent the views of FreightWaves or its affiliates. 

The recent announcement of massive layoffs and the closure of 45 offices at Uber Technologies – and in particular, its CEO’s stated commitment to re-evaluating non-core, cash-burning businesses like Uber Freight – set the logistics world abuzz.

However, I would argue that it’s not in the way contributor Ryan Schreiber described. As he makes the case for Uber as an...

https://s29755.pcdn.co/news/commentary:-uber-freight-shows-importance-of-people-in-logistics