merchandise returns

DoorDash launches Package Pickup for returns

In 2021, U.S. consumers spent $4.58 trillion — yes, trillion — on retail. But at the same time, retailers took back more than $761 billion worth of merchandise, or an average of 16.6% of all American sales.

The return rate tends to tick even higher following the winter holiday season. Customers returned about $158 billion worth of goods purchased between Nov. 1 and Dec. 24, 2021 — an average of nearly 18% of all sales during that period.

It’s that time of year again. And in anticipation of the...

https://www.freightwaves.com/news/doordash-launches-package-pickup-for-returns

As e-commerce hits new heights, so do merchandise returns (with video)

The Reverse Logistics Association’s Tony Sciarrotta and DM Transportation’s Nicholas Isasi discuss reverse logistics at FreightWaves Last Mile Logistics Summit

Purchase returns and the reverse logistics portion of last-mile delivery have become a focal point as more consumers settle into the lifestyles and purchasing habits that have become the new norm in a COVID world.

Consumers’ acceptance of a digital retail channel has provided salvation to many retailers that have seen pandemic-related shutdowns choke off traditional in-store buying. At the FreightWaves Last Mile Logistics Summit on Thursday, Tony Sciarrotta, executive director, Reverse Logistics...

https://www.freightwaves.com/news/as-e-commerce-hits-new-heights-so-do-merchandise-returns-with-video