Consumers push back on retailers’ online return fees

Aaron Schwartz, president of Loop Returns, has said that between 60% and 70% of online shoppers will review a return policy before shopping with that brand for the first time. Technology company CleverTap said that 76% of first-time shoppers said they are likely to shop with a retailer again if the return experience was “easy” or “very easy.”

The National Retail Federation conducted a survey before the 2021 holiday season. The Consumer Returns in the Retail Industry 2021 survey found that $761...

https://www.freightwaves.com/news/consumers-push-back-on-retailers-online-return-fees

Peak season is upon us — what’s different this year?

Peak season isn’t what it used to be.

For decades, retailers had an idea of what to expect around the holidays: a short but massive plateau in volume and supply chains that (for the most part) were expected to run smoothly.

When COVID-19 hit, it changed everything. Peak season got even longer, demand got even stronger and supply chains were thrown completely out of whack.

But even in the new normal of peak season, there will always be some nuances from year to year, and 2022 is no different.

One...

https://www.freightwaves.com/news/peak-season-is-upon-us-whats-different-this-year

Cathay Pacific cargo traffic shrinks 25% in October

Cargo volumes at Cathay Pacific in October continued a pattern of double-digit contraction as strict China COVID policies hamper flight operations and the traditional fall surge in airfreight activity ahead of the holidays failed to materialize.

Hong Kong-based Cathay Pacific, a major combination carrier with a fleet of 20 Boeing 747 freighters, has tumbled from the fifth- to the ninth-largest cargo carrier in the world in the past year, according to the International Air Transport Association.

Ca...

https://www.freightwaves.com/news/cathay-pacific-cargo-traffic-shrinks-25-in-october

How retailers can move that extra inventory this peak season

The yearly buying frenzy that is peak retail season is just around the corner. But vendors are facing additional pressure this time around as they seek to get rid of all of the excess inventory sitting in their warehouses.

Companies typically bulk up their supplies to ensure they can meet increased demand ahead of Black Friday and Cyber Monday, which arguably mark the unofficial start to the holiday shopping season.

This year, inventory levels hit a record high in February and have slowly...

https://www.freightwaves.com/news/how-retailers-can-move-that-extra-inventory-this-peak-season

Uber gets in holiday spirit with new platform upgrades

Just in time for the holidays, one of the gig economy’s titans made a list of new features — and it’s worth checking it twice.

Uber (NYSE: UBER) on Monday released a slew of upgrades to its rideshare and delivery platforms, all geared toward holiday shopping, shipping and travel. New features include a dedicated Holiday Shop on Uber Eats and revamped version of its same-day delivery service Uber Connect.

“This year, whatever the holidays look like for you and your family, Uber is here to help you...

https://www.freightwaves.com/news/uber-gets-in-holiday-spirit-with-new-platform-upgrades

Black Friday is so 2020 — welcome to the longest holiday shopping season ever

Black Friday signs hanging from store ceiling

For years, American shoppers flocked to stores on Black Friday — the day after Thanksgiving when deals were as abundant as drivers clogging roadways to get to their favorite stores.

Then came Cyber Monday, the Monday after Black Friday when online deals dominated the shopping universe. On July 15, 2015, Amazon changed the equation again with its first-ever Prime Day. Walmart (NYSE: WMT) and Target (NYSE: TGT) soon followed with special online sales days.

This year, the three retail giants added...

https://www.freightwaves.com/news/black-friday-is-so-2020-welcome-to-the-longest-holiday-shopping-season-ever

GXO Logistics plans to add 22,000 employees to support holiday peak

GXO worker filling orders in warehouse

GXO Logistics announced plans on Thursday to hire as many as 22,000 people to support the holiday peak season.

Positions will be added in GXO’s global warehouse operations and include salaried, hourly and contractor roles with flexible shift options. Both full-time and part-time positions are available.

The new employees will be spread across several countries in the company’s network, including about half in the U.K. GXO (NYSE: GXO) expects to add about 4,000 workers in the U.S. Many of the...

https://www.freightwaves.com/news/gxo-logistics-plans-to-add-22000-employees-to-support-holiday-peak

Consumer sentiment could be setting up retailers for gloomy holiday

Sales floor of a Neiman Marcus store

Global inflation may finally be taking its toll on consumers. 

A new survey of more than 8,000 consumers and 800 merchants in eight countries found that holiday shopping will be muted this year, with as much as $46 billion in total being cut from spending budgets.

The Holiday Shopping Trends Report: Winning Customers Despite Uncertainty, conducted by Auctane and Retail Economics for ShipStation (Auctane is the parent company of ShipStation), found a disconnect between shoppers and merchants.

Accord...

https://www.freightwaves.com/news/consumer-sentiment-could-be-setting-up-retailers-for-gloomy-holiday

How to keep carriers happy and performance high during peak season

It’s no secret the holiday season is the busiest time of year for the logistics industry.

Dan Cicerchi, general manager and vice president of transportation management solutions at Descartes, sat down with FreightWaves to discuss various ways for brokers and 3PLs to improve service and keep morale high during this year’s peak season.

According to Cicerchi, freight brokers and 3PLs should be focused on accommodating carriers’ specific needs in order to improve service levels.

“We kind of live by...

https://www.freightwaves.com/news/how-to-keep-carriers-happy-and-performance-high-during-peak-season

The Forecast Isn’t Promising At Its Busiest Season Of The Year

  • The shipping industry is worth trillions of dollars, carrying 90% of all globally traded goods, according to OECD data.
  • Enda Breslin is general manager for EMEA at global fulfilment provider ShipBob.
  • The cost of shipping a shoebox-sized parcel from the UK to America has risen by nearly a third in just 12 months, the study found, from £15.73 to £20.56.

The sector is planning a course through supply chain difficulties, including increased costs and climate disruption, before the peak shipping...

https://mfame.guru/the-forecast-isnt-promising-at-its-busiest-season-of-the-year/

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