Aaron Schwartz, president of Loop Returns, has said that between 60% and 70% of online shoppers will review a return policy before shopping with that brand for the first time. Technology company CleverTap said that 76% of first-time shoppers said they are likely to shop with a retailer again if the return experience was “easy” or “very easy.”
The National Retail Federation conducted a survey before the 2021 holiday season. The Consumer Returns in the Retail Industry 2021 survey found that $761...
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