RETAILERS

Viewpoint: The difference between routed and scheduled deliveries

The views expressed here are solely those of the author and do not necessarily represent the views of FreightWaves or its affiliates.

Fast and high-quality product deliveries play an important role in enhancing the retail purchase experience. Whether you’re running an online store or a brick-and-mortar location, partnering with the right delivery provider is crucial.

With e-commerce giants like Amazon offering reliable same-day or next day delivery options, modern-day retailers must adapt their...

https://www.freightwaves.com/news/viewpoint-the-difference-between-routed-and-scheduled-deliveries

Cleo announces proactive approach to avoiding SLA violations

The supply chain disruption of 2021 has empowered businesses of all types to more closely enforce service level agreements (SLAs). With capacity tight, manufacturing time limited and warehouse space constrained, any violations of SLAs can be used to get out of current SLAs.

Businesses that rely on SLAs, though, are often unprepared when a violation occurs, unable to gain insight into customer expectations or potential issues until it is too late. Cleo, an ecosystem integration software company...

https://www.freightwaves.com/news/cleo-announces-proactive-approach-to-avoiding-sla-violations

Retailers’ multinode strategies give consumers the options they want

New research suggests e-commerce consumers are loyal to brands but not necessarily to the websites from which they purchase those brands.

Post-click fulfillment provider PFS surveyed 2,000 adults ages 18 or over in the U.S. Fifty-six percent said they didn’t have a preference about the website on which they bought their favorite brands. The survey, conducted by Arlington Research, found that free delivery and competitive/attractive pricing, at 34% and 30%, respectively, were the most important...

https://www.freightwaves.com/news/retailers-multinode-strategies-give-consumers-the-options-they-want

Who wants to own a trucking company? Retailers are starting to line up

Retailers looking to buy trucking assets

BJ’s Wholesale Clubs. American Eagle Outfitters. Ashley Furniture. They are among a growing trend of retailers buying up transportation and logistics assets.

Over the last four decades, trucking capacity was generally plentiful and retailers were more than happy to outsource it, explained  Gary Petty, president of the National Private Truck Council (NPTC). Freight rates were low and there was no shortage of “bottom-feeder carriers” willing to haul items cheaply. 

“Companies could pick and choose...

https://www.freightwaves.com/news/supply-chain-crisis-drives-more-retailers-to-buy-logistics-and-trucking-firms

The state of fulfillment is a mixed bag for retailers

Social media is populated on a daily basis with posts from consumers complaining about their e-commerce deliveries not arriving on time. The good news for those consumers is that the retailers themselves are not completely satisfied with their ability to deliver.

In the second annual Bringg Barometer: “The State of Retail Delivery & Fulfillment 2022” report, 47% of retailers said they were “somewhat satisfied” with delivery windows and 4% said they were dissatisfied. Only 29% felt they were...

https://www.freightwaves.com/news/the-state-of-fulfillment-is-a-mixed-bag-for-retailers

Mission creep: Why the FTC is investigating retail supply chain distortions

A container vessel with fluttering dollar bills superimposed in image.

The Federal Trade Commission’s mission is to protect consumers and businesses against anticompetitive, deceptive and unfair business practices, but historically it hasn’t touched ocean shipping.

Overseeing competition in sea freight is the primary jurisdiction of the Federal Maritime Commission. The Department of Justice gets involved if international container lines engage in anticompetitive behavior outside antitrust immunity that allows discussion about rate guidelines for individual service...

https://www.freightwaves.com/news/mission-creep-why-the-ftc-is-investigating-retail-supply-chain-distortions

Last-mile liability and the reputational harm shippers face

Ans Rana has sued Amazon, claiming that an Amazon Delivery Service Provider (DSP) driver working for Harper Logistics in Georgia ran into his vehicle, leaving him with serious brain and spinal cord injuries and facing an uncertain future.

The details of the 24-year-old’s case claim the van’s driver was rushing to meet unrealistic delivery timelines, but it goes deeper than that. Generally, Amazon, which is facing 119 lawsuits involving injuries sustained with Amazon or DSP vehicles filed just...

https://www.freightwaves.com/news/last-mile-liability-and-the-reputational-harm-shippers-risk

The GXO story begins to take shape

When you are a trailblazer, it can be difficult to quantify success. But for GXO Logistics, its first quarter earnings as a standalone company represented a good first step.

But it is just that, a first step.

“There is category creation taking place. There is nothing like this in the market today,” Mark Manduca, chief investment officer for GXO, told Modern Shipper following the Q3 announcement on Nov. 1, before rattling off what GXO is trying to accomplish. He cited a business with technology at...

https://www.freightwaves.com/news/the-gxo-story-begins-to-take-shape

Slowing bitcoin revenue drags down Square earnings

As third-quarter earnings results have poured in for major online retailers, investors have been left in a state of confusion. Amazon, Wayfair and Shopify all posted results that were below investors’ expectations.

Amazon.com (NASDAQ:AMZN), Wayfair (NYSE: W) and Shopify (NYSE: SHOP) represent only one side of the equation, though. Fintech firms underpin the omnichannel payment sector, and Square is the first major company to report its quarterly results.

Like the e-tailers, Square (NYSE: SQ)...

https://www.freightwaves.com/news/square-releases-q3-earnings

Retailers want shipment visibility, Narvar wants to give it to them

Supply chain visibility continues to hamper businesses and their consumers. The current situation that has seen record numbers of cargo ships sit off the coast of California most of the summer and into the fall has exacerbated the problem.

Shippers simply don’t know where or when their goods will arrive, and that means the end consumer is left in the dark.

In 2019, a MIT Sloan School of Management survey found that 75% of companies considered supply chain transparency helpful in building trust...

https://www.freightwaves.com/news/retailers-want-shipment-visibility-narvar-wants-to-give-it-to-them

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