Shippers have been plagued with a combination of surging costs and declining service levels for the past two years.
As the market continues to loosen, shipper expectations are shifting toward faster deliveries and more consistent service. To achieve these goals, many shippers are relying on contracts and favoring their tried-and-true carrier partnerships instead of taking advantage of plummeting spot rates.
“As truckload capacity eases, service from our contract partners is improving, allowing...
https://www.freightwaves.com/news/shippers-focus-on-consistency-customer-service