The level of satisfaction regarding container carriers among exporters, importers, and freight forwarders reduced marginally, according to the third annual shipper satisfaction survey of Drewry and the European Shippers’ Council (ESC).
The joint ESC and Drewry survey presents that the 249 shippers and forwarders who participated in the survey rated the service of container shipping lines with a score of 3.1 on average, on a scale of 1 (very dissatisfied) to 5 (very satisfied). This is 0.1 lower...
https://safety4sea.com/shippers-not-satisfied-with-surcharges-and-transit-times-survey-says/