Viewpoint: How carriers can address emerging risks to improve CX in the last mile

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This commentary was written by Eduardo Lopez-Soriano, vice president at UPS Capital. The views...

https://www.freightwaves.com/news/viewpoint-how-carriers-can-address-emerging-risks-to-improve-cx-in-the-last-mile

Borderlands: Latin American e-commerce SMBs have big cross-border opportunities

Latin American e-commerce SMBs have big cross-border opportunities

As consumers continue to buy more goods and services online, cross-border shippers of all sizes have a chance to reap the dividends of the ongoing e-commerce surge.

Some of the greatest opportunities for growth in the e-commerce cross-border marketplace are for small and midsize businesses (SMBs) operating in the U.S., Canada and Mexico, said Eduardo Lopez-Soriano, marketing vice president at UPS Capital, the financial services...

https://www.freightwaves.com/news/latin-american-e-commerce-smbs-have-big-cross-border-opportunities

Survey: Package insurance, personalization among top e-commerce shopper asks

Many e-commerce brands offer free shipping today in an effort to compete. But for many small and midsized (SMB) brands, there is a cost. Without the scale of Amazon or Walmart, shipping rates tend to be higher and technology to track those deliveries more scarce.

There is hope, though, and it appears in the form of a new survey from UPS Capital. Shoppers want personalization.

“Today, free shipping, two-day shipping and free return offers have become table stakes for e-commerce shippers looking to...

https://www.freightwaves.com/news/package-insurance-personalization-among-top-e-commerce-shopper-asks

AscendTMS customers now can search for Convoy loads within platform

AscendTMS integrates with Convoy

Carriers that utilize InMotion Global’s AscendTMS and search for and book loads on Convoy’s digital freight platform now will benefit from an integration between the platforms.

It is the latest benefit InMotion Global has added to the AscendTMS transportation management system to make the task of managing fleets easier. The free AscendTMS platform now allows carriers to easily manage their back offices, reserve parking for drivers and even book shipment-based cargo insurance. The cloud-based...

https://www.freightwaves.com/news/ascendtms-customers-now-can-search-for-convoy-loads-within-platform

UPS Capital offering shipment-based insurance through AscendTMS

AscendTMS and UPS Capital offer freight insurance product

Customers of AscendTMS and UPS Capital can now easily acquire shipment-specific insurance through the transportation management system (TMS) with just a few keystrokes.

UPS Capital, a subsidiary of UPS (NYSE: UPS), is now offering the option for AscendTMS users to help them fill gaps in coverage.

“We are offering a better option — a true insurance solution to cover the full value of goods,” Mark Robinson, president of UPS Capital, said in a statement. “Our goal in working with AscendTMS is to...

https://www.freightwaves.com/news/ups-capital-offering-shipment-based-insurance-through-ascendtms

Carrier liability is not insurance; it pays to know the difference

Overturned truck on side of highway

As supply chains endure the unpredictable disruptions of COVID-19 and recent tropical storms and hurricanes, it’s a wonder that most shipments arrive at their destinations without a hitch. Still, 92% of shippers1 experience some kind of damage, delay or loss event each year. Depending on mode of transportation, these incidents can affect 10%-15% of shipments1. When claims are filed, shippers can endure long battles just to see their claims denied or only partially honored. 

A Harris Poll study1...

https://s29755.pcdn.co/news/carrier-liability-is-not-insurance-it-pays-to-know-the-difference

UPS Capital pays claims in 4 days or less

Cargo containers at a shipping port

Freight claims have always been a pain point for businesses. The arduous process to submit documents, and the hoping and waiting for them to get approved and then finally paid has created significant dissatisfaction among shippers. But UPS Capital has been making inroads to turn the experience on its ear, supplying an online portal for submission, with payment of most claims in four days or less.

With the pandemic, the ability to manage business activity digitally became a priority. UPS Capital...

https://s29755.pcdn.co/news/ups-capital-pays-claims-in-4-days-or-less