Supply chains are built on customer service, and even weak economic conditions won’t lower customers’ high expectations when it comes to the services they pay for.
If anything, during rocky economic times, exceeding customer expectations becomes the most crucial thing to maintain.
The freight contraction has impacted businesses in all corners of the supply chain, but low freight rates have drastically driven down margins for transportation providers. Businesses that began when freight volumes hit...
https://www.freightwaves.com/news/are-your-business-investments-doing-enough