There are numerous of questions arising concerning the term “quality”. Most of these questions are focusing on what quality is in practice and who actually defines the required items that make an organization quality compliant. Generally, quality refers to reliability, efficiency and good performance and seeks to reach all stakeholders’ satisfaction, as this is the major factor that defines the requirements on which the organization will finally focus on.
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https://safety4sea.com/cm-safety-management-why-quality-is-important-among-shipping-organizations/