In 2019, 4% of grocery sales were online. In 2020, that spiked to 30%, according to Karen Bomber, Honeywell’s head of retail insights. COVID changed that and so much more for the retail supply chain in 2020, with some of the changes likely becoming permanent, Bomber and Miya Knights, head of industry insight atSaaS technology company Eagle Eye, told the audience during a virtual session Tuesday as part of the National Retail Federation’s Chapter One conference.
Noting that she was one of those...
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