The fast acceleration of e-commerce is owed in part to the development of artificial intelligence. AI is what allows retailers to know what to stock, where to stock it and how to ship it. And often, AI is working hard for consumers in the background without them even knowing it.
“[AI] is the glue that can connect the good customer experience digitally to … the store [experience],” Sudhir Balebail, program director for IBM’s (NYSE: IBM) Sterling Order Management System, told Modern Shipper. “The...
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