In 2020, e-commerce transactions skyrocketed to new heights as consumers opted for online shopping to protect their health. According to ACI Worldwide, a global leader in real-time digital payments, there was a 24% increase in year-over-year e-commerce transactions in December 2020 compared to 2019. With this increase — driven largely by the pandemic — retailers are beginning to experience issues with scaling their delivery services.
According to the Reuters Supply Chain Last Mile Report, only...
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