For e-commerce customers, there is nothing more frustrating than a poor delivery experience.
“My most frustrating experience is when I get a notification that my package has arrived and I go outside and look and it’s not there, and I look around … and then a couple of hours later it arrives,” Penelope Register-Shaw, chief strategy officer for The FrontDoor Collective, a group of networked delivery service providers, said during a panel on last-mile delivery offerings during last week’s Home...
https://www.freightwaves.com/news/home-delivery-world-panelists-innovate-fail-fast-and-listen