The fact that COVID-19 forced brokers and freight forwarders across the supply chain to digitize their processes is no surprise. Congestion at ports and tight capacity is making visibility and streamlined communication a basic necessity to keep customers happy and carrier relationships strong. But for JUSDA, a Los Angeles-based midsized freight forwarder, it was not only those bottlenecks that forced it to reconsider its manual, paper-based processes, it was the movement toward remote work.
“When...