More than a third of businesses believe that the move to online shopping seen during the COVID-19 pandemic is now a permanent shift, according to new research from international supply chain and logistics consultancy SCALA.
From surveying business leaders across the grocery and homeware industries, 36% of companies believe that eCommerce will now remain at the inflated levels seen during the COVID-19 pandemic, wherein enforced social distancing restrictions prompted a surge in eCommerce activity.