As e-commerce returns continue to accelerate, brands are looking for solutions that can reduce costs and improve customer service.
The National Retail Federation conducted a survey prior to the 2021 holiday season. The Consumer Returns in the Retail Industry 2021 survey found that $761 billion in merchandise was returned in 2021 among all retail channels. For every $1 billion in sales, retailers incur $166 million in costs because of returns. Online returns totaled $218 billion in 2021. Returns...
https://www.freightwaves.com/news/pitney-bowes-narvar-to-market-joint-e-commerce-returns-offering