You sip your morning coffee preparing for another long day on the road when you get the call from dispatch, and what you hear upsets you.
It’s not the destination, the customer or the load itself that has you frustrated. It’s the internet video you hear in the background. That may seem insignificant, but it leaves the distinct impression that you aren’t the dispatcher’s top priority.
Any negative preconceptions you had about your company’s office staff have now been confirmed.